Ðây là Chng Trình Anh Ng Sinh Ðng New Dynamic English bài 185. Phm Vn xin kính chào quí v thính gi. Phn u bài hc là phn Anh Ng Thng Mi Trung Cp Functioning in Business, mt chng trình v tp tc và vn hóa trong môi trng thng mi Hoa K. Ta s nghe phn Coming to Agreement, Part 4: Ði n tha thun, phn 4. Ta nghe ông Stewart Chapman thuc hãng Federal Motors nói rng sau khi mua ngi máy rô-bô, còn mt vn là phi có ph tùng thay th và bo trì khi máy h. Spare parts.= ph tùng thay th. Spare (adj.)=tha, d. Spare time: thì gi rnh; spare tire=lp xe phòng h; spare key=chìa khóa h. Aftersales service=dch v sn sóc và sa cha sau khi bán.

Toyota has a good aftersales service.=hãng Toyota bit lo sn sóc xe cho khách hàng sau khi bán xe ri. Customers are more likely to come back to a car dealer if they are satisfied with the dealer’s aftersales services.=thân ch rt có th tr li hãng bán xe nu h hài lòng v dch v mà hãng cung cp sau khi bán xe. Ôn li: issue=vn cn bàn hay gi quyt. Operation=công vic iu hành, hot ng. Spare parts and aftersales service are very important to a successful operation.= Ph tùng thay th và dch v bo trì sau khi bán là hai phn quan trng ca mt công vic iu hành thành công. Trong phn này ta cng hc cách hi li cho chc, asking for confirmation.

Cut 1

FIB Opening

MUSIC

Eliz: Hello, I’m Elizabeth Moore. Welcome to Functioning in Business!

MUSIC

Larry: Functioning in Business is an intermediate level business English course with a focus on American business practices and culture.

 Today’s unit is “Coming to Agreement, Part 4.”

  This program focuses on Asking for Confirmation.

MUSIC
Interview: Chapman

Larry: Interview

Eliz: Today, we are talking to Mr. Stewart Chapman of Federal Motors.

SFX:  Phone beep

Eliz: Hello, Mr. Chapman.

Chap: Hello.

Eliz: Today, we’re listening again to your conversation with Mr. Blake.

 You discussed the issue of spare parts.

Chap: Yes. Spare parts and aftersales service are very important to a successful operation.

 We needed to be sure that this would not be a problem.

Eliz: Let’s listen to that conversation.

MUSIC

Vietnamese Explanation

Trong phn ti, ông Chapman nói vi ông Blake v ph tùng thay th và dch v sau khi bán ngi máy t ng, spare parts and aftersales service. Maintenance=bo trì; schedule=thi biu. Remaining=còn li. Remaining question=vn còn li. Maintenance schedule=thi biu bo trì, thi biu nh k xem máy có h không. To break down=h, hng. According to your technical reports, your robots are very reliable.=theo nhng bn bá cáo k thut ca ông thì máy rô-bô ca hãng ông rt áng tin cy (reliable=áng tin, tt, không b h). It’s important to follow the maintenance schedule.= Ðiu quan trng là phi theo mt thi biu bo trì máy. Rarely=him khi, seldom.

Cut 2

Dialog: FIB Dialog, Meeting with Chapman and Blake

Larry: Dialog

 Mr. Chapman talks about spare parts, but he doesn’t think it will be a problem.= Ông Chapman nói v ph tùng thay th, nhng ông không ngh ó s là mt vn khó khn.

· a maintenance schedule Thi biu bo trì, sn sóc nh k.
· reliable  áng tin cy.[verb: to rely on]

They rarely break down in their first five years. Máy rô-bô rt ít khi h trong 5 nm u. 

Chap: So... the one remaining question is that of spare parts.

(pause)

 And that may not be as difficult as we think.

Blake: What do you mean?

Chap: Well, according to your technical reports, your robots are very reliable.

 They rarely break down in their first five years. Am I right?

Blake: Yes, that’s right.

 But it’s important to follow the maintenance schedule.

MUSIC

Vietnamese Explanation

Trong phn Variations sp ti, ta tp nghe cách nói cùng mt ý bng hai cách khác nhau.

Thí d: The one remaining question is that of spare parts.=còn mt vn còn li là vn ph tùng thay th. Tng t: We still have to discuss the question of spare parts. Chúng ta còn phi tho lun v vn ph tùng thay th. That may not be as difficult as we think.=Vn ó không khó nh chúng tôi tng.=That may be easier than we think. They rarely break down in their first five years.= They almost never fail in the first five years.=Máy him khi h trong 5 nm u. To break down.=h. To fail=hng. The brakes broke down, the brakes failed.=thng b hng. Rarely (adv.)=seldom=him khi.

Cut 3

Language Focus: Variations

Larry: Variations.

 Listen to these variations.

Eliz: The one remaining question is that of spare parts.

Larry: We still have to discuss the question of spare parts.

(pause)

Eliz: That may not be as difficult as we think.

Larry: That may be easier than we think.

(pause)

Eliz: They rarely break down in their first five years.

Larry: They almost never fail during their first five years.

(pause)

MUSIC

Vietnamese Explanation

Trong phn àm thoi sp ti, ông Chapman nói: After reviewing the technical reports, I knew that the robots were very reliable. Sau khi xem li các bn bá cáo k thut, tôi bit là ngi máy rô-bô rt tt. So I wasn’t especially concerned about the problem of spare parts. Nên tôi không c bit lo ngi v vn ph tùng thay th.

Cut 4

Interview: Chapman

Larry: Interview

Eliz: You didn’t seem to feel that spare parts would be a problem.

Chap: No, I didn’t.

 After reviewing the technical reports, I knew that the robots were very reliable.

 So I wasn’t especially concerned about the problem of spare parts.

Eliz: Mr. Chapman, thank you for talking to us today.

Chap: Sure, I was happy to help.

Eliz: Let’s take a short break.

MUSIC

Vietnamese Explanation

Ð kim chng iu ta va hc, xin nghe mt câu hi ri nghe mt mu àm thoi trong ó có câu tr li. Sau ó quí v nghe li câu hi ri tr li, Khi nghe câu tr li úng, quí v lp li. To require=òi hi. Ôn li: Maintenance=s bo trì, sn sóc. This old car requires a lot of maintenance!=chic xe hi c này c phi sa hoài! To maintain: bo trì, sn sóc. Reliable=áng tin cy, tt. Reliable information=tin tc chc chn. You can rely on me (you can count on me) to keep this quiet.=bn có th tin tôi s gi kín chuyn này.

Cut 5

Language Focus: Questions Based on FIB Dialog

Larry: Questions.

 Listen to the question, then listen to the dialog.

Eliz: Do Mr. Blake’s robots require maintenance?

(short pause)

Chap: Well, according to your technical reports, your robots are very reliable.

 They rarely break down in their first five years. Am I right?

Blake: Yes, that’s right.

 But it’s important to follow the maintenance schedule.

Eliz: Do Mr. Blake’s robots require maintenance?

(ding)
(pause for answer)

Eliz: Yes, they do. It’s important to follow the maintenance schedule.

(short pause)

MUSIC

Vietnamese Explanation

Trong on ti, ta nghe nhng cách hi li cho chc, asking for confirmation. Ta có th ni ngay sau câu chính, câu “am I right?”hay “ is it right?” hay “is it correct?” Còn có cách khác là dùng tag question, câu hi láy li. Mun dùng li này, ta phi lu ý n ch t câu chính, s ít hay s nhiu ca ch t, và thì ca ng t (verb tense). Thí d: They rarely break down in their first five years, don’t they? Jake likes quiet, doesn’t he? Spare parts and aftersales service are important to a successful operation, aren’t they? Mr. Blake’s robots require regular maintenance, don’t they? Xin nghe li on trên.

Cut 6

[Same as Cut 5]

Vietnamese Explanation

Quí v va hc xong bài 185 trong Chng Trình Anh Ng Sinh Ðng New Dynamic English. Phm Vn xin kính chào quí v thính gi và xin hn gp li trong bài hc k tip.